Former Disney Guest Experience Leader
Mastering The Magic of
Human Connection
The companies that win don't sell products. They sell emotions.
Learn the framework that transforms transactions into lasting bonds.
The Question That Changes Everything
What do you really sell?
What You Think
Products. Services. Features. The things on your menu.
What You Say
Tickets. Rooms. Subscriptions. The business model.
What You Actually Sell
An emotion. The invisible currency of connection.
Emotion is the invisible currency of human connection. How you make someone feel determines the story they tell themselves about you.
— Christos Provistalis
Meet Your Guide
Christos Provistalis
Christos spent years as a Guest Service Manager at Walt Disney World's Grand Floridian Resort, where he learned the most important business lesson of his life: the most effective companies don't sell products. They sell emotions.
After Disney, he returned home to join his family's small pizzeria in Eastern Connecticut. There, he discovered something profound. They weren't selling pizza. They were selling belonging. They showed up at baby showers. They fed families after funerals. They became part of the fabric of their customers' lives.
When his father passed away unexpectedly in 2022, the community showed up for his family the same way. The doorbell rang. And rang. And rang. Customers became family. The emotional currency his family had invested for decades came back in their moment of need.
Today, Christos teaches organizations how to discover what they really sell, engineer signature moments, and build genuine human connection that transforms customers into lifelong advocates.
"The best and most beautiful things in this world cannot be seen and cannot be touched. They can only be felt."
— Helen Keller
The Proprietary Methodology
The MAGIC Method™
A five-part framework for mastering human connection and transforming how your organization creates emotional value.
Map Your Emotional Core
Before you can sell an emotion, you have to know what emotion you sell. Disney sells happiness. The Provistalis family sold belonging. What's the invisible thing your customers actually pay for?
Discovery Questions:
- • When customers leave you, how do they feel?
- • What would they miss if you disappeared tomorrow?
- • What's the invisible thing you give them?
Architect Signature Moments
Emotional connection doesn't happen by accident. You design the conditions for it. Christos engineered the "fireworks ritual" at Disney: finding a child, calling "Magic Kingdom Fireworks," leading a countdown, and letting a five-year-old believe they lit up the sky.
The Five Elements of Moment Design:
- • Identify an existing emotional opportunity
- • Add a participatory element
- • Create shared anticipation
- • Make someone else the hero
- • Let the emotion land
Go to the Edges
The Provistalis family showed up at life's edges. They met new parents in driveways with food. They fed families after funerals. This isn't customer service. This is life-moment integration. You become part of the fabric of their story.
The Edge Moments:
- • Transitions: new job, new baby, new home
- • Loss: death, divorce, endings
- • Celebrations: milestones, achievements
- • Struggles: illness, hardship, challenge
Invest the Currency
Every interaction is a deposit or withdrawal. You're constantly building or depleting your emotional account with the people around you. The companies that understand this stop optimizing for transactions and start optimizing for trust.
The Investment Mindset:
- • Treat every touchpoint as a deposit opportunity
- • Small, consistent gestures compound over time
- • Authenticity multiplies the return
Close the Loop
When Christos's father passed away, the doorbell rang. And rang. And rang. Customers showed up with food, drinks, cards, and gifts. The emotional currency his family invested for decades came back when they needed it most. The loop always closes.
The Reciprocity Principle:
What you give emotionally, you eventually receive. Not as a strategy. As a natural consequence of genuine care. The doorbell always rings back.
Transform Your Organization
Work With Christos
From keynotes to immersive workshops, bring the MAGIC Method to your team and discover what you really sell.
Keynote Speaking
The signature "What Do You Sell?" experience. Perfect for conferences, leadership summits, and company-wide events.
- • 45-60 minute keynote
- • Q&A session included
- • Custom content available
Executive Workshops
Intensive half-day or full-day sessions that take your leadership team through the complete MAGIC Method.
- • Emotional Core Discovery
- • Signature Moment Design
- • Implementation Playbook
Experience Design
Hands-on consulting to redesign your customer journey, engineer signature moments, and build emotional currency culture.
- • Customer Journey Audit
- • Moment Architecture
- • Team Training Programs
When you truly understand the power of what you offer, you stop just going through life. And instead, you start deeply moving through it. And you do it with intention. And you do it with purpose. And you do it with heart.
— Christos Provistalis
What do you sell?
Let's discover the emotional core of your organization and design the moments that transform customers into family.